FAQ
Everything You Need to Know About HomePipo
Most Popular Questions
Frequently Asked Questions
Find answers to the most popular questions about our pet-friendly outdoor solutions, services, and policies. Whether you’re curious about our process, payments, or support, we’ve got you covered with everything you need to know.
HomePipo specializes in creating pet-friendly outdoor solutions. It offers services such as landscaping, hardscaping, and garden care, along with tailored products for pets.
We are based in South Florida and serve customers throughout the region.
Yes, all our services are fully customizable to suit your preferences, outdoor space, and your pets' needs.
Pet-friendly means our designs and products prioritize your pets' safety, comfort, and well-being while enhancing your outdoor space.
Yes, we offer consultations to assess your needs and help you choose the best solutions for your home and pets.
Support
Find answers about post-service care, project updates, and how to contact us. We’re here to help every step of the way.
Frequently Asked Questions
You can reach us via email at info@thehomepipo.com or by calling our helpline at +1 (954) 998-3176
Our support team is available Monday to Friday, 8:00 AM to 6:00 PM (EST).
Yes, we offer ongoing support for all our installations and services to ensure your satisfaction.
You can contact our support team via email at info@thehomepipo.com or call us directly. We’re here to resolve any issues promptly.
Yes, we aim to ensure your satisfaction. Please contact us within 7 days of service completion for adjustments or concerns.
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Payment Questions
Learn about our payment methods, installment options, and secure transactions to make your experience smooth and worry-free.
Frequently Asked Questions
We accept all major credit cards, PayPal, and direct bank transfers.
For certain services and products, we offer installment plans. Please get in touch with us for details.
For services, we require a deposit to secure your booking. Full payment is due upon project completion unless otherwise agreed.
Yes, all payments are processed through secure, encrypted platforms to ensure your information is protected.
Refund Policy
Understand our refund process for services and products, including timelines and eligibility for returns.
Frequently Asked Questions
Deposits are non-refundable once a project begins. If you cancel before the start date, a refund may be issued based on our terms.
Products can be returned within 14 days of purchase if unused and in original packaging. Refunds will be issued once the return is processed.
Custom-designed products and installations are non-refundable unless there is a defect or error on our part.
Refunds are typically processed within 5-10 business days, depending on your payment method.
The customer is responsible for return shipping unless the product is defective or the wrong item was sent.
